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Back to Frequently Asked Questions

Banking and Financial Services

Opening of Bank Accounts

Do you open a bank account for my LLC?

We apply for a bank account in digital banks or neobanks. We do not give any guarantee that the LLC's bank account will be approved as the decision is made by the Compliance area of the bank. They base their decision not only on the business model declared by the LLC, but also on the member(s) not having any impediment that for the bank is reason to decline the account.

What kind of businesses do neobanks support?

Neobanks support digital entrepreneurs and require certain conditions to be met. For example, your LLC must have a website and active social media accounts where you promote your products or services.

Additionally, your LLC should have plans to maintain some form of connection with the United States — such as having clients, suppliers, or investors in the U.S. — and be able to demonstrate this if requested.

Do I have to wait until I have the EIN to apply for a bank account?

Yes, the EIN is needed to carry out any procedure in the USA.

What use can I make of the bank account?

The account can be connected to payment gateways such as Stripe, allowing your LLC to receive customer payments directly.

Neobank accounts typically include both physical and virtual debit cards, and allow for domestic and international transfers at no cost.

Can I have a Cryptoassets business with neobanks?

It is not a business they support at this time.

What alternatives do you offer me if my account application is rejected?

We have different neobanks and we do the best job possible to get the accounts opened. You should keep in mind that if any of the members do not pass Compliance or if after the account is opened the bank decides to close it, this is completely out of our control.

Can I go to the USA to open an account in a physical bank with the LLC formation documents that you give me?

Yes, the LLC incorporation documents we provide allow you to apply for a bank account in a physical bank in the USA. It is recommended that you check with the physical bank first to find out what their requirements are as they vary from bank to bank.

What can I upload to the neobanks platform if I am asked to support my LLC's links to the United States?

You can provide:

  • An invoice issued by your LLC to a client based in the United States
  • A contract or account with a U.S.-based service provider

For example:
If you sell through Amazon FBA, your Amazon account can be used as proof.
If your website was created with a U.S.-based provider, you can submit that documentation as well.

Bank Cards and Transactions

How do I receive my physical debit card?

Neobanks like Mercury send it for free to the address chosen by the customer, if the customer does not provide a shipping address, Mercury sends it to the resident agent's office who charges to send it to the customer's final address. Other neobanks only send it to an address in the US, which may be the resident agent we provide and then you are quoted for shipping to your country.

Do I have to activate my physical debit card before using it?

Yes, instructions on how to activate the card are sent with the card.

Why is it that when I transfer funds from my bank in the US to my bank in my home country, I don't receive the full amount?

Because the intermediary bank and the receiving bank usually charge for this service.

Can I associate my neobank account with Zelle?

No.

How can I withdraw money from my neobank account?
  • At ATMs with the physical debit card they issue
  • By sending a bank transfer to your bank account in your country.
How can I see the transfer instructions in Mercury?

1. Login to your account

2. Under the account name, the menu

3. Choose Documents and Data

4. Wire Details

5. There you can download the complete instructions.

Other Financial Services

Can you help me open an account for my LLC at Amazon?

We do not offer this service.

Can you help me understand how Amazon works?

We do not offer this service.

Can you help me open an account for my LLC at Stripe?

We provide a step-by-step tutorial to help you set up your Stripe account once you purchase our services and gain access to the platform.

If I am opening an account for my LLC on Amazon, what should I fill out W8 or W9 if my LLC is a Single Member?

The W8 form is for international individuals and typically results in a withholding tax of around 30%.

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The W9 form is for U.S. persons and does not trigger withholding. Instead, income is reported in the tax return. For international individuals without a tax nexus, this would generally result in $0 tax liability.

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Since your LLC is single-member, the system may initially classify you as an individual and assign a W8 form. However, what we have seen is that some Amazon sellers register using a W9 form and later clarify in their tax return that they are not U.S. tax residents, avoiding withholding. They complete the form using the LLC’s information and EIN.

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As an international business owner, there may be income tax advantages. However, since we are not Amazon sellers and are not directly involved in account setup, we cannot recommend one option over the other.

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What we can do is explain the implications of each option and share what we have seen other clients do.

Can I create credit history in the USA with my LLC's bank account at neobanks?

No. If you want to build credit history in the USA you must first have an LLC, then you must obtain an ITIN. Once you have both, we refer you to a person we trust to hire directly to help you build your credit history in the USA.

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